Refund policy

Returns & Warranty

Returns & Warranty Policy

TTSPORT brake systems, calipers, rotors, brackets, lines, pads, and related brake upgrade components are custom-made, made to order, or configured according to the customer’s vehicle, fitment, specifications, finish, size, or order requirements.

Because these products are custom-made or configured for each order, all sales are final for non-quality-related reasons after the order has been placed. We do not accept cancellations, returns, exchanges, or refunds for change of mind, buyer’s remorse, incorrect ordering, or customer-provided fitment errors.

This policy does not limit any mandatory consumer rights that cannot be excluded under applicable law.

Custom-Made Products: No Returns for Change of Mind

The following reasons are not eligible for return, exchange, cancellation, or refund after the order has been placed:

• Change of mind or buyer’s remorse
• Ordering the wrong model, size, color, configuration, or specification
• Incorrect or incomplete vehicle information provided by the customer
• Fitment issues caused by customer-side vehicle modifications not disclosed before ordering
• Products that have been installed, modified, used, damaged, or returned without authorization
• Sale, discounted, promotional, clearance, or special-order items, except where required by law for defective or non-conforming goods

European Union Customers

For customers located in the European Union, the standard 14-day right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized.

Because TTSPORT products are custom-made, made to order, or configured for the customer’s vehicle and selected specifications, EU customers do not have a right to cancel or return the order for convenience, change of mind, or non-quality-related reasons.

This does not affect your legal rights if the product is defective, damaged, incorrect, or not as described.

United States Customers

For U.S. customers, TTSPORT does not offer returns, exchanges, cancellations, or refunds for non-quality-related reasons after the order has been placed.

This policy is intended to clearly disclose our limited return policy before purchase. If applicable federal or state law gives you a non-waivable right related to defective, damaged, incorrect, delayed, or non-conforming goods, we will comply with that law.

Limited Commercial Warranty

TTSPORT provides a limited commercial warranty against manufacturing defects. The warranty period starts from the original date of purchase:

This limited commercial warranty is in addition to, and does not replace or reduce, any mandatory consumer rights that may apply under EU, U.S., or other applicable law.

What Is Covered

This limited commercial warranty covers confirmed manufacturing defects in materials or workmanship under normal intended use.

• Manufacturing defects in eligible brake components
• Incorrect item shipped by TTSPORT
• Product materially different from the confirmed order specification
• Missing parts caused by TTSPORT packing or fulfillment error
• Shipping damage reported with clear supporting evidence

What Is Not Covered

The warranty covers manufacturing defects only. It does not cover problems caused by normal wear, misuse, installation error, vehicle modifications, or use outside the product’s intended purpose.

• Normal wear and tear: Brake pads and rotors are consumable components and wear down through use.
• Improper installation: Damage caused by incorrect installation, incorrect torque, wrong bedding procedure, incompatible parts, or unqualified installation.
• Customer-side fitment errors: Issues caused by incorrect vehicle data, undisclosed modifications, non-standard wheels, adapters, suspension changes, or brake system changes.
• Abuse or misuse: Damage caused by accidents, impact, overheating from misuse, off-road abuse, racing, competition use, or operation outside safe limits.
• Modification or repair by third parties: Products that have been altered, machined, repaired, repainted, resurfaced, or modified without our written approval.
• Consumables and appearance: Surface wear, brake dust, pad deposits, noise, vibration, discoloration, cosmetic marks, or other normal operating characteristics unless caused by a confirmed manufacturing defect.
• Additional costs: Labor, removal, installation, diagnostics, towing, storage, vehicle downtime, loss of use, customs duties, taxes, or other consequential or incidental costs, unless required by applicable law.

Defective, Damaged, Incorrect, or Non-Conforming Products

Please inspect your order immediately after delivery. Contact us as soon as possible if the product is defective, damaged, incorrect, missing parts, or materially different from the confirmed order.

1. Contact us at sales@ttsport-racing.com.
2. Provide your order number, a clear description of the issue, and photos or videos of the product, packaging, shipping label, and claimed defect.
3. Provide vehicle make, model, year, trim, wheel size, and relevant modification details.
4. If the product has been installed or test-fitted, provide installer notes, diagnostic details, and photos showing the installation condition.

Do not install, modify, repair, return, or continue using a product that may be defective or unsafe. Contact us first so we can review the issue and provide instructions.

Remedies for Approved Quality Issues

If we confirm that the product is defective, damaged, incorrect, missing parts, or non-conforming, we will provide the remedy required by applicable law. Depending on the case, this may include:

• Repair
• Replacement
• Re-manufacture
• Missing-part shipment
• Partial refund
• Full refund

For EU consumers, where a legal guarantee applies, we will provide the legally required remedy. In general, this means repair or replacement at no cost where appropriate. If repair or replacement is impossible, cannot be completed within a reasonable time, or would cause significant inconvenience, a partial or full refund may be available as required by law.

For U.S. customers, remedies will be handled according to this policy, any applicable written warranty, and applicable federal or state law.

Return Authorization Required

All returns must be approved by us in writing before shipment.

Products sent back without prior written authorization will not be accepted. If your return is approved, we will provide return instructions and the applicable return address. Do not ship the product back until you receive written return authorization from TTSPORT.

Return Shipping

For approved quality-related returns, we will cover reasonable return shipping costs where required by applicable law or where we confirm in writing that the issue was caused by TTSPORT.

For unauthorized returns or non-quality-related return attempts, the customer is responsible for all shipping costs, customs duties, taxes, storage fees, and any loss or damage during return transit. Such returns may be refused.

Delayed or Unfulfilled Orders

Custom-made brake products may require production, inspection, and logistics time. If we provide an estimated production or shipping timeframe, that timeframe is an estimate unless expressly stated as guaranteed in writing.

If we cannot ship your order within the timeframe stated at checkout, in the product description, or in our written order confirmation, we will contact you with an updated timeframe where required by applicable law. If applicable law requires cancellation or refund for an unshipped order, we will comply.

Refunds

If a refund is approved, we will notify you after receiving and inspecting the returned product, unless inspection is not required for the specific remedy.

Approved refunds will be issued to the original payment method within 10 business days, unless a different timeframe is required by applicable law.

Your bank, card issuer, or payment provider may need additional time to process and post the refund.

If more than 15 business days have passed after we approved your refund, contact us at sales@ttsport-racing.com.

Installation, Labor, and Third-Party Costs

Unless required by applicable law or approved by us in writing, TTSPORT is not responsible for installation labor, removal labor, diagnostic fees, towing, storage fees, workshop charges, vehicle downtime, third-party modification costs, or costs caused by incorrect customer-provided fitment information.

Before installation, the customer and installer must verify product condition, specifications, wheel clearance, vehicle compatibility, and fitment.

Can I return a TTSPORT brake kit if I change my mind? Does the EU 14-day withdrawal right apply? What should I do if my product arrives damaged or defective? Who pays return shipping for an approved quality issue?